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Which two are examples of personal methods for collecting observational data?
Multiple select question.

mystery shoppers who check a company's customer service

focus groups to ask customers for ideas about products

a customer satisfaction survey administered online after checkout is completed

ethnographic studies of consumers in their natural environments

1 answer

The two examples of personal methods for collecting observational data from your options are:

  • mystery shoppers who check a company's customer service
  • ethnographic studies of consumers in their natural environments

These methods involve direct observation of consumer behavior and experiences in real-time contexts.