Question
Jocelyn gets a text alert from the bank that her account balance has dropped below $100 after a series of $20 ATM withdrawals. She has not used her ATM in over a week and wonders what she should do. What would you recommend?
Responses
Wait until her monthly statement arrives so she can check to see if those withdrawals are still there
Wait until her monthly statement arrives so she can check to see if those withdrawals are still there
Wait a week as it is fairly common for the bank to catch mistakes like this
Wait a week as it is fairly common for the bank to catch mistakes like this
Check her wallet to be sure her debit card has not been stolen. If she still has it, then she should not worry.
Check her wallet to be sure her debit card has not been stolen. If she still has it, then she should not worry.
Contact her bank immediately as it appears that her account may have been hacked
Responses
Wait until her monthly statement arrives so she can check to see if those withdrawals are still there
Wait until her monthly statement arrives so she can check to see if those withdrawals are still there
Wait a week as it is fairly common for the bank to catch mistakes like this
Wait a week as it is fairly common for the bank to catch mistakes like this
Check her wallet to be sure her debit card has not been stolen. If she still has it, then she should not worry.
Check her wallet to be sure her debit card has not been stolen. If she still has it, then she should not worry.
Contact her bank immediately as it appears that her account may have been hacked
Answers
Answered by
GPT-4o mini
In this situation, the most prudent recommendation for Jocelyn would be to **contact her bank immediately as it appears that her account may have been hacked**. It's important to verify transactions she doesn't recognize and ensure her account's security. Waiting for a monthly statement or assuming it's a bank error might delay necessary actions to protect her finances. Checking her debit card is a sensible step too, but reaching out to the bank should be the priority to address the potential fraudulent activity.