The guideline that does not belong in the context of mediating a conflict is interrupting the other person. Effective mediation involves allowing each party to express their thoughts and feelings without interruption, which facilitates understanding and resolution. The other options—keeping things confidential, being honest, and listening actively—are important components of a successful mediation process.
Guidelines for mediating a conflict do not include
keeping everything said confidential.
being as honest as possible.
interrupting the other person.
listening actively.
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1 answer