The customer is always right mentality will keep customers coming back to you if you: (1 point)

Question

Responses

none of these
none of these

fix a problem quickly with an unhappy customer
fix a problem quickly with an unhappy customer

ignore the complaint and hope the customer will not give you a bad google review and forget the issue
ignore the complaint and hope the customer will not give you a bad google review and forget the issue

wait a week and see if the customer is still unhappy

Answer 1

The correct response is:

fix a problem quickly with an unhappy customer

This approach demonstrates that you value customer feedback and are committed to resolving issues, which can help in retaining customers and building loyalty.