The BEST way for Polly to show empathy to this patient would be to acknowledge the patient's fears, and reassure her that she will be right there. This option validates the patient’s feelings and provides comfort by letting her know that she is not alone during the procedure.
Polly must perform an MRI on a 56-year-old patient. As she is giving the patient instructions on how to get ready for the procedure, she notices that the patient is shaking and appears distressed. When she asks, the patient responds that she is nervous about the test. What would be the BEST way for Polly to show empathy to this patient?
(1 point)
Tell the patient that the test is easy, and people have it
every day.
Acknowledge the patient's fears, and reassure her that she will be right there.
•Agree with the patient that the procedure is scary, and it is normal to be worried.
• Offer to tell the doctor that this patient cannot have an MRI.
1 answer
1 answer