Question

Question 1 (5 points)

Listen
How long should a typical résumé be?
Question 1 options:

A)

One to two paragraphs

B)

Five to ten sentences

C)

Three to five pages

D)

One to two pages
Question 2 (5 points)

Listen
Noorah's coworker in their company's billing department wants her to send them detailed information about all her clients by the end of the week. However, Noorah's supervisor has her working on a time-sensitive project, and she won't be able to fulfill that request so quickly. What would be the best way for Noorah to handle her coworker's request?
Question 2 options:

A)

Noorah should politely let her coworker know she will need more time to fulfill the request.

B)

Noorah should tell her coworker that if they want to be angry, they should blame her supervisor.

C)

Noorah should work unpaid overtime to finish the project and fulfill her coworker's request.

D)

Noorah should ignore the request until she's finished with the project and has time to fulfill it.
Question 3 (5 points)

Listen
Which business department deals with conflict resolution and employee needs?
Question 3 options:

A)

Supervisory committee

B)

Employee management

C)

Human resources

D)

Board of directors
Question 4 (5 points)

Listen
What's the best way to end a business phone call?
Question 4 options:

A)

Tell the person you're speaking with to contact your boss if they have any questions.

B)

Spend a few minutes asking about their personal life.

C)

Confirm that you'll take any actions that you promised during the call.

D)

Get them off the phone by saying you need to go to an important meeting.
Question 5 (5 points)

Listen
What's the best way to format a résumé?
Question 5 options:

A)

Two-inch margins, Times New Roman font, four columns of text

B)

Small font size to include lots of information, two to four pages

C)

A variety of fonts, 1-inch margins, as many pages as necessary

D)

One page, margins of 1⁄2 inch to 1 inch, no more than three columns of text
Question 6 (5 points)

Listen
Hamizah wrote a computer program to help respond to customer support emails. This program takes a large batch of previous emails from customers and "learns" the best responses to them based on keywords in the text. Hamizah's program is a type of
Question 6 options:

A)

augmented reality.

B)

artificial intelligence.

C)

voice user interface.

D)

virtual reality.
Question 7 (5 points)

Listen
What would be the best way to list a university degree in the education section of a résumé?
Question 7 options:

A)

2020 bachelor's degree in Spanish Lit, CMU

B)

Carnegie Mellon University, Pittsburgh, PA; B.A. in Spanish Literature, 3.7 GPA

C)

Bachelor of Arts, 3.7 GPA, Spanish Language and Literatures

D)

B.A. in Spanish Literature, Carnegie Mellon University, 2020
Question 8 (5 points)

Listen
_______ devices and programs like Pokémon Go and smart projectors combine visual or sound input from the real world with computer-generated images or sounds.
Question 8 options:

A)

Artificial intelligence

B)

Augmented reality

C)

Voice user interface

D)

Virtual reality
Question 9 (5 points)

Listen
What's the most important part of each job you list in the work experience section of a résumé?
Question 9 options:

A)

Employer's name and address

B)

Job title

C)

Responsibilities, skills, and duties of the job

D)

Date of employment
Question 10 (5 points)

Listen
Try to start each bullet point on a resume with a/an _______ when you're detailing the responsibilities, skills, and duties at your current or previous jobs.
Question 10 options:

A)

action verb

B)

hard skill

C)

heading

D)

transferable skill
Question 11 (5 points)

Listen
Sweta worked at an animal rescue agency and wants to put it on her résumé. One of her most important tasks there was creating a computer database that listed all the animals under the shelter's care and important information about each one. What would be the best way for Sweta to include this task on her résumé?
Question 11 options:

A)

Created digital database for tracking animals' vital information and health needs

B)

Was an assistant at an animal shelter and made a tracking database

C)

Computer programming

D)

I made the first database the shelter had ever had to keep track of the animals coming into and out of the shelter.
Question 12 (5 points)

Listen

Text-based description
According to the graph, how many Americans were in the 20–39 age group as of 2021?
Question 12 options:

A)

89.31 million

B)

82.13 million

C)

12.29 million

D)

64.8 million
Question 13 (5 points)

Listen
Mehdi is a psychologist who works in family counseling. Recently, some studies have shown that a technique from individual trauma counseling is useful in helping whole families going through trauma. Mehdi must stay up to date in his field to keep his license, so he takes an interactive online course on this trauma counseling technique. Mehdi is improving his skills using
Question 13 options:

A)

continuing education credits.

B)

professional certification.

C)

networking.

D)

professional conferences.
Question 14 (5 points)

Listen



Text-based description
According to the graph, what's the general trend in voter turnout in presidential elections from 1980 to 2020?
Question 14 options:

A)

Voter turnout is decreasing.

B)

Voter turnout is staying approximately the same.

C)

Voter turnout increased for a while but ultimately decreased.

D)

Voter turnout is increasing.
Question 15 (5 points)

Listen
What's the "sandwich method" for giving constructive criticism?
Question 15 options:

A)

Giving criticism immediately no matter what your mood is

B)

Giving criticism over a meal or a snack

C)

Starting and ending with praise and putting criticism in between

D)

Using "you" statements to phrase individual pieces of criticism
Question 16 (5 points)

Listen


Text-based description
Which type of visual aid is this?
Question 16 options:

A)

Table

B)

Pie chart

C)

Infographic

D)

Histogram
Question 17 (5 points)

Listen
Sepideh's supervisor wants to give her constructive criticism of the presentation she gave in a large staff meeting. However, Sepideh doesn't want criticism and suspects her boss just wants to be mean. What's the best way for Sepideh to respond?
Question 17 options:

A)

Sepideh should listen actively and decide later whether to respond.

B)

Sepideh should listen and respond immediately if her boss says something she disagrees with.

C)

Sepideh should refuse to meet with her boss until she's sure the criticism will be constructive.

D)

Sepideh should let her boss speak but ignore what he's saying.
Question 18 (5 points)

Listen

Text-based description
What category of things does the legend in the pie chart measure?
Question 18 options:

A)

Americans' attitudes toward aging

B)

Population changes over time

C)

Millions of Americans

D)

Americans in different age groups
Question 19 (5 points)

Listen
Teachable abilities that are easy to measure, like speaking multiple languages or solving math problems, are called
Question 19 options:

A)

transferable skills.

B)

hard skills.

C)

soft skills.

D)

critical thinking.
Question 20 (5 points)

Listen


Text-based description
According to the visual aid, how many Black or African American college students were there in 2021?
Question 20 options:

A)

306,000

B)

90.3%

C)

25.7%

D)

2.72 million

Answers

Answered by GPT-4o mini
Here are the suggested answers to the questions:

**Question 1:**
**Answer:** D) One to two pages

**Question 2:**
**Answer:** A) Noorah should politely let her coworker know she will need more time to fulfill the request.

**Question 3:**
**Answer:** C) Human resources

**Question 4:**
**Answer:** C) Confirm that you'll take any actions that you promised during the call.

**Question 5:**
**Answer:** D) One page, margins of 1⁄2 inch to 1 inch, no more than three columns of text

**Question 6:**
**Answer:** B) artificial intelligence.

**Question 7:**
**Answer:** D) B.A. in Spanish Literature, Carnegie Mellon University, 2020

**Question 8:**
**Answer:** B) Augmented reality

**Question 9:**
**Answer:** C) Responsibilities, skills, and duties of the job

**Question 10:**
**Answer:** A) action verb

**Question 11:**
**Answer:** A) Created digital database for tracking animals' vital information and health needs

**Question 12:**
**Answer:** A) 89.31 million

**Question 13:**
**Answer:** A) continuing education credits.

**Question 14:**
**Answer:** C) Voter turnout increased for a while but ultimately decreased.

**Question 15:**
**Answer:** C) Starting and ending with praise and putting criticism in between

**Question 16:**
**Answer:** B) Pie chart

**Question 17:**
**Answer:** A) Sepideh should listen actively and decide later whether to respond.

**Question 18:**
**Answer:** D) Americans in different age groups

**Question 19:**
**Answer:** B) hard skills.

**Question 20:**
**Answer:** D) 2.72 million

Please verify these answers according to the context of your study or the training material you have, as they are based on general knowledge.
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