Question
What is some of the protocol speakers and listeners should remember?
Talking Point: Etiquette and Protocol for Speakers and Listeners
Communicators have social and ethical responsibilities to be considered at all times. For
example, you always want to use proper channels of communication in an organization. You
don’t approach your principal with the same kind of problems or in the same manner as you
would with your teacher. In the same way, you might be less likely to send an informal instant
message to your boss as you would to your friend and colleague of the same level. Instead, you
might choose to send an e-mail. It is up to you to determine which method of communication
best fits the situation at hand.
Always use professional etiquette and proper protocol when making introductions, writing,
speaking on the telephone, and offering and receiving criticism. When introducing yourself in
Western society, shaking hands and making eye contact shows confidence, assertiveness, tact,
and courtesy. Using standard greetings when writing or speaking on the telephone also go a long
way toward making a good impression. Always consider your audience and the level of
formality that is required. You don’t want to go overboard with formalities where it is not
required, but you certainly don’t want to be too informal and run the risk of offending your
intended audience.
Clarity of one’s message is of paramount importance when speaking. Always make clear and
appropriate requests, give clear and accurate directions, ask appropriate and purposeful
questions, and respond appropriately to the requests, directions, and questions of others.
Just as it is important to be a mindful speaker, it is also important to be a mindful listener. When
listening, maintain a comfortable amount of eye contact with the person who is speaking to you.
Show some verbal and nonverbal affirmations while listening to show that you hear and
understand what is being said. This includes, but is not limited to, nodding your head or smiling
when appropriate.
answer with information i provided in two sentences
Talking Point: Etiquette and Protocol for Speakers and Listeners
Communicators have social and ethical responsibilities to be considered at all times. For
example, you always want to use proper channels of communication in an organization. You
don’t approach your principal with the same kind of problems or in the same manner as you
would with your teacher. In the same way, you might be less likely to send an informal instant
message to your boss as you would to your friend and colleague of the same level. Instead, you
might choose to send an e-mail. It is up to you to determine which method of communication
best fits the situation at hand.
Always use professional etiquette and proper protocol when making introductions, writing,
speaking on the telephone, and offering and receiving criticism. When introducing yourself in
Western society, shaking hands and making eye contact shows confidence, assertiveness, tact,
and courtesy. Using standard greetings when writing or speaking on the telephone also go a long
way toward making a good impression. Always consider your audience and the level of
formality that is required. You don’t want to go overboard with formalities where it is not
required, but you certainly don’t want to be too informal and run the risk of offending your
intended audience.
Clarity of one’s message is of paramount importance when speaking. Always make clear and
appropriate requests, give clear and accurate directions, ask appropriate and purposeful
questions, and respond appropriately to the requests, directions, and questions of others.
Just as it is important to be a mindful speaker, it is also important to be a mindful listener. When
listening, maintain a comfortable amount of eye contact with the person who is speaking to you.
Show some verbal and nonverbal affirmations while listening to show that you hear and
understand what is being said. This includes, but is not limited to, nodding your head or smiling
when appropriate.
answer with information i provided in two sentences
Answers
GPT-4o mini
Speakers and listeners should always use proper channels of communication appropriate to the audience and context, ensuring respect and professionalism in their interactions. Clarity in messaging is essential for speakers, while listeners should maintain eye contact and provide nonverbal affirmations to demonstrate understanding and engagement.