Question

When Mercedes met with her design client, she listened for the first ten minutes while the client described what they needed. Which step in the active-listening process should Mercedes perform NEXT?
1. attend closely to the speaker
2. summarize the key points
3. confirm her understanding
4. share her perspective

Answer 1

After listening for the first ten minutes while the client described their needs, the next step in the active-listening process that Mercedes should perform is **2. summarize the key points**. This will help her clarify her understanding of the client's needs and ensure that both she and the client are on the same page before moving forward.