Enterprise System Management (ESM) refers to the integrated management of an organization’s IT infrastructure, applications, and services to ensure optimal performance, availability, and efficiency of enterprise systems. It encompasses a broad range of activities and processes, which include:
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Monitoring and Performance Management: Continuously tracking system performance and health to identify and resolve issues before they impact business operations.
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Configuration and Change Management: Controlling and documenting changes to the IT environment to minimize risks and maintain system stability.
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Capacity and Resource Planning: Analyzing current system usage and forecasting future needs to ensure that resources are effectively allocated and scaled as required.
Overall, ESM aims to streamline processes, reduce costs, and enhance service delivery within the enterprise.
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