Trenton has a new mp3 player. He loves that it’s so small and sleek. The little screen on the front tells him what song is playing and even what time it is. However, he's having trouble getting songs loaded onto it. For some reason, it doesn't sync up with his computer very well.

Question

Question
Use the passage to answer the question.
Identify the main problem in the scenario.
(1 point)
Responses

The mp3 player doesn’t communicate the information the user wants to see.
The mp3 player doesn’t communicate the information the user wants to see.

The mp3 player doesn’t function according to the user’s expectations.
The mp3 player doesn’t function according to the user’s expectations.

The mp3 player focuses too much on aesthetics and fails to address communication.
The mp3 player focuses too much on aesthetics and fails to address communication.

The mp3 player focuses too much on functionality and doesn't address aesthetics.

Answer 1

The main problem in the scenario is:

The mp3 player doesn’t function according to the user’s expectations.

Trenton is having trouble getting songs loaded onto his mp3 player, which indicates a functionality issue.