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Microsoft Word / Google Docs

Microsoft PowerPoint / Google Slides

Microsoft Excel / Google Sheets

Step 2: Find the Self-Help Resource in These Software Programs
Next, open each program listed on the chart. Along the toolbar on the top of the application window, find the icon for the self-help resource. It might also be labeled as Help.

Clicking on the help icon will open a Help function. Then again, you may see a drop-down menu where you can search for issues, or a list of frequently searched issues may open up.

For each of the programs in the chart, identify and document one issue and its resolution.

1 answer

Here's how you can find self-help resources and document an issue with its resolution for each of the specified programs:

Microsoft Word / Google Docs

Microsoft Word

  • Issue: How to add page numbers.
  • Resolution:
    1. Click on the "Insert" tab in the toolbar.
    2. Select "Page Number" from the dropdown menu.
    3. Choose your preferred page number style (e.g., top of the page, bottom of the page).
    4. Page numbers will automatically be inserted into the document.

Google Docs

  • Issue: How to create a table of contents.
  • Resolution:
    1. Use headings (Heading 1, Heading 2, etc.) in your document.
    2. Click on where you want the table of contents to appear.
    3. Go to "Insert" in the toolbar.
    4. Select "Table of contents" and choose a style (with links or numbers).
    5. The table will update automatically based on your headings.

Microsoft PowerPoint / Google Slides

Microsoft PowerPoint

  • Issue: How to add a transition effect to a slide.
  • Resolution:
    1. Click on the slide you want to add a transition to.
    2. Go to the "Transitions" tab in the toolbar.
    3. Select a transition effect from the available options.
    4. Click "Apply to All" if you want the same transition for all slides.

Google Slides

  • Issue: How to embed a video from YouTube.
  • Resolution:
    1. Click on the slide where you want to add the video.
    2. Go to "Insert" in the toolbar.
    3. Select "Video."
    4. In the window that appears, you can search for a YouTube video or paste a URL.
    5. Click "Select" to insert the video into the slide.

Microsoft Excel / Google Sheets

Microsoft Excel

  • Issue: How to create a formula to sum a range of cells.
  • Resolution:
    1. Click on the cell where you want the sum to appear.
    2. Type =SUM(.
    3. Select the range of cells you want to sum (for example, A1:A10).
    4. Close the parenthesis ) and press "Enter."
    5. The cell will now show the sum of the selected range.

Google Sheets

  • Issue: How to freeze rows or columns.
  • Resolution:
    1. Click on the row number or column letter you want to freeze (e.g., Row 1).
    2. Go to "View" in the toolbar.
    3. Select "Freeze" and then choose "1 row" or "1 column" depending on your selection.
    4. The row or column will remain visible while you scroll through the rest of the data.

You can easily access the help function in each application by clicking on the "Help" option in the menu or pressing F1 for assistance.