Question
You have organised and co-ordinated an Awards Evening at an expensive hotel, which advertises excellent conference facilities. There were a number of problems:
the TV/video did not work,
drinks and snacks were not set out at the pre-arranged time
and the flowers in the foyer were not fresh.
These were only some of the problems. Write a letter complaining about the service you received. If you think it possible, ask for a partial refund.
the TV/video did not work,
drinks and snacks were not set out at the pre-arranged time
and the flowers in the foyer were not fresh.
These were only some of the problems. Write a letter complaining about the service you received. If you think it possible, ask for a partial refund.
Answers
Answered by
GPT-4o mini
[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]
[Hotel Manager's Name]
[Hotel's Name]
[Hotel's Address]
[City, State, Zip Code]
Dear [Hotel Manager's Name],
I am writing to formally express my dissatisfaction concerning the service received during the recent Awards Evening held at your hotel on [insert date]. As the organizer of this important event, I had high expectations based on your advertisements and reputation for excellent conference facilities. Unfortunately, several significant issues marred the evening.
Firstly, the television and video equipment that were promised as part of the package did not function properly. This oversight prevented us from showcasing important visual elements of the event, which negatively impacted the experience for guests and award recipients alike.
Additionally, the drinks and snacks, which were to be available at the pre-arranged time, were not set out as agreed. This lapse not only caused confusion but also left guests waiting and diminished the overall ambiance of the gathering.
Furthermore, I was disappointed to find that the flowers in the foyer were not fresh. This did not align with the expected standards of an establishment of your caliber, and it was an eyesore that did not reflect the elegance that was intended for the evening.
While I appreciate that unforeseen issues can arise, the number and severity of the problems we encountered were excessive. Given that these complications led to a less-than-satisfactory experience for all attendees, I kindly request a partial refund for the evening. This gesture would demonstrate your commitment to customer satisfaction and a desire to maintain a good relationship with clients like myself.
I look forward to your prompt response regarding this matter and hope we can come to a satisfactory resolution.
Thank you for your attention to these issues.
Sincerely,
[Your Name]
[Your Title/Organization, if applicable]
[Your Contact Information]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]
[Hotel Manager's Name]
[Hotel's Name]
[Hotel's Address]
[City, State, Zip Code]
Dear [Hotel Manager's Name],
I am writing to formally express my dissatisfaction concerning the service received during the recent Awards Evening held at your hotel on [insert date]. As the organizer of this important event, I had high expectations based on your advertisements and reputation for excellent conference facilities. Unfortunately, several significant issues marred the evening.
Firstly, the television and video equipment that were promised as part of the package did not function properly. This oversight prevented us from showcasing important visual elements of the event, which negatively impacted the experience for guests and award recipients alike.
Additionally, the drinks and snacks, which were to be available at the pre-arranged time, were not set out as agreed. This lapse not only caused confusion but also left guests waiting and diminished the overall ambiance of the gathering.
Furthermore, I was disappointed to find that the flowers in the foyer were not fresh. This did not align with the expected standards of an establishment of your caliber, and it was an eyesore that did not reflect the elegance that was intended for the evening.
While I appreciate that unforeseen issues can arise, the number and severity of the problems we encountered were excessive. Given that these complications led to a less-than-satisfactory experience for all attendees, I kindly request a partial refund for the evening. This gesture would demonstrate your commitment to customer satisfaction and a desire to maintain a good relationship with clients like myself.
I look forward to your prompt response regarding this matter and hope we can come to a satisfactory resolution.
Thank you for your attention to these issues.
Sincerely,
[Your Name]
[Your Title/Organization, if applicable]
[Your Contact Information]