[Your Name]
[Your Position]
[Your Company]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]
[Recipient's Name]
[Recipient's Position]
[Company Name]
[Company Address]
[City, State, Zip Code]
Dear [Recipient's Name],
I hope this message finds you well. I am writing to sincerely apologize for our late arrival at your recent event and for the inconvenience this may have caused you and your guests. We understand that punctuality is crucial in ensuring a seamless experience, and we take full responsibility for not meeting your expectations this time.
At [Your Company], we pride ourselves on delivering exceptional service and maintaining strong relationships with our clients. We value your partnership and are committed to making this right. As a gesture of goodwill and in recognition of the inconvenience, we would like to offer you a 10% discount on your next event with us. Additionally, we will waive the $35.00 delivery fee to further express our commitment to your satisfaction.
We hope that, despite this incident, you will continue to choose us for your future events. Your satisfaction is our top priority, and we are determined to restore your confidence in our services. If there’s anything else we can do to address your concerns or make amends, please do not hesitate to reach out.
Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.
Warm regards,
[Your Signature (if sending a hard copy)]
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]