Question

which phase of the software development life cycle might involve a helpdesk ticket system through which users could report issues with the software and developers could help resolve the issues?
research
analysis
maintenance
implementation

Answer 1

The phase of the software development life cycle that would involve a helpdesk ticket system through which users could report issues with the software and developers could help resolve those issues is the **maintenance** phase.

During the maintenance phase, the software is updated and improved based on user feedback, bug reports, and any issues that arise after deployment. A helpdesk ticket system is a common tool used in this phase to track, prioritize, and resolve these issues effectively.