Jedida made a mistake in Step 1. The correct process for solving the quadratic equation \( x^2 - 96 = 4x \) requires moving all terms to one side of the equation. Specifically, she should have subtracted \( 4x \) from both sides, not added it.
Therefore, the correct equation after Step 1 should be:
\[ x^2 - 4x - 96 = 0 \]
Because of this mistake, her factoring in Step 2 is also incorrect.
So the correct response is: Step 1; she added 4x to both sides instead of subtracting.