The correct response regarding the calculation of the surface area is:
The contents of the parentheses must be multiplied by 2.
The formula you've presented, \(SA = (wl + lh + hw)\), is not the correct formula for the surface area of a rectangular prism (cuboid). The correct formula is:
\[ SA = 2(wl + lh + hw) \]
This accounts for all six faces of the prism. Therefore, the statement that the contents of the parentheses need to be multiplied by 2 is the right assessment of what is wrong in your calculation.