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Select the qualification that is best demonstrated in each example.

Trinity recommends investment strategies to customers.

Larissa is careful to recommend that customers only buy products that will truly help them, not just products that will make her the most money.

Eli listens and pays close attention to a customer who is explaining her financial situation.

Joaquin sends an e-mail to a customer asking for more information about a budget.

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Here are the qualifications best demonstrated in each example:

  1. Trinity recommends investment strategies to customers.

    • Qualification: Knowledge and Expertise in Financial Products

  2. Larissa is careful to recommend that customers only buy products that will truly help them, not just products that will make her the most money.

    • Qualification: Integrity and Ethical Standards in Client Relations

  3. Eli listens and pays close attention to a customer who is explaining her financial situation.

    • Qualification: Active Listening and Empathy in Client Engagement

  4. Joaquin sends an e-mail to a customer asking for more information about a budget.

    • Qualification: Communication Skills and Proactiveness in Information Gathering