Katrina is being billed for medical services that should have been paid by her insurance. What strategies can help her work successfully with her insurance company?

Question

Avoid calling during business hours when people are busy and speak clearly and firmly
Be stern and raise your voice during calls, and use email whenever possible to get responses in writing
Speak politely and trust that others will follow through with what they say they will do
Take notes when you talk to people and follow up to make sure people did what they agreed upon
Question 2(Multiple Choice Worth 3 points)
(06.05 HC)

Isaiah is on an insurance plan provided through his father's employer. He had oral surgery that was supposed to be billed to his dental insurance, but they are claiming it is not covered by their plan and should be billed to his medical plan. The oral surgeon's office tried billing the medical plan, and they said it is not covered. Who can Isaiah and his father turn to for help with this matter?

The insurance representative at his father's office, because she may help contact the insurance companies or give Isaiah's father specific people at each company to contact directly
The insurance representative at his father's office, because she is responsible for the mixup and with her help, it will be the fastest way to resolve the problem
A lawyer who handles insurance cases, because hiring a lawyer will be more effective than trying to deal with these companies on their own
A lawyer who handles insurance cases, because she will be able to threaten the insurance companies involved and will be more cost effective than dealing with the companies directly
Question 3(Multiple Choice Worth 3 points)
(06.05 HC)

Hadad hasn't been feeling well lately, but he can't put his finger on exactly what is wrong. He feels run down, has body aches, and even seems to be losing more hair than normal in the shower. After running some routine tests, the doctor said he doesn't see anything wrong and suggests that maybe it is caused by stress. Hadad worries that there is something physically wrong, and he doesn't feel these symptoms are stress related. What can he do?

Be persistent in communicating with the doctor in multiple visits because sometimes a doctor doesn't see all the symptoms or an underlying issue in the first visit
Stop asking questions because making it seem like he doesn't trust the doctor may make it so Hadad receives less attention from the doctor in the future
Search for similar symptoms on the internet so that he can find herbal supplements advertised to treat the symptoms
Talk to the nurse about the problem so that she can plead with the doctor to conduct additional tests for the symptoms Hadad says he is experiencing
Question 4(Multiple Choice Worth 3 points)
(06.05 LC)

What is an example of how James advocated for himself at a doctor visit?

James told the doctor everything that was going on and asked questions about his treatment options
James filled out the forms in the waiting room with most of the family medical history he knew
James left out telling the doctor that he is sexually active because he is without any effects on his health
James listened to the doctor, then decided to visit the physicianÕs other office on his next visit
Question 5(Multiple Choice Worth 3 points)
(06.05 MC)

Tia is always talking to her friends about how prevention is a better investment in your health than treatment. If that is her attitude toward health, which of the following would you expect her to do?

Eat a well-balanced diet to increase energy and immunity
Exercise frequently to keep her body looking good
Use late night hours for school work so daylight can be used for fitness
Add the latest diet supplements to her daily fitness routine to maintain low body fat levels

also please number the correct questions as abc or d

Answer 1

Here are the correct answers for each question:

Question 1:
d. Take notes when you talk to people and follow up to make sure people did what they agreed upon.

Question 2:
a. The insurance representative at his father's office, because she may help contact the insurance companies or give Isaiah's father specific people at each company to contact directly.

Question 3:
a. Be persistent in communicating with the doctor in multiple visits because sometimes a doctor doesn't see all the symptoms or an underlying issue in the first visit.

Question 4:
a. James told the doctor everything that was going on and asked questions about his treatment options.

Question 5:
a. Eat a well-balanced diet to increase energy and immunity.