QUESTION 1

Question

Decoding is the process by which individuals initiating the communication translate their ideas into a systematic set of symbols (language), either written or spoken.
True

False

2.5 points

QUESTION 2

While emails and letters are written communications, texts are considered oral communication.
True

False

2.5 points

QUESTION 3

Three of a manager’s roles arise directly from formal authority and involve basic interpersonal relationships: figurehead, liaison, and monitor.
True

False

2.5 points

QUESTION 4

Managers’ effectiveness as a thinker and dreamer will determine how well they are able to manage the firm’s reputation.
True

False

2.5 points

QUESTION 5

Management communication is about the movement of information and the skills that facilitate it—speaking, writing, listening, and processes of critical thinking.
True

False

2.5 points

QUESTION 6

Managers across industries, according to Deirdre Borden, spend about 45% of their time in verbal interaction.
True

False

2.5 points

QUESTION 7

Which of these refers to the individual, group, or organization that needs or wants to share information with another individual, group, or organization?
a.
Communicator

b.
Receiver

c.
Figurehead

d.
Decoder

e.
Monitor

2.5 points

QUESTION 8

The individual, group, or organization for which information is intended best describe which of the following?
a.
Communicator

b.
Receiver

c.
Figurehead

d.
Decoder

e.
Monitor

2.5 points

QUESTION 9

Translating a message into symbols and language that a receiver can understand refers to which of the following?
a.
Noise

b.
Information overload

c.
Encoding

d.
Reputation management

e.
Decoding

2.5 points

QUESTION 10

Interpreting and understanding and making sense of a message refers to which of the following?
a.
Noise

b.
Information overload

c.
Encoding

d.
Reputation management

e.
Decoding

2.5 points

QUESTION 11

______ refers to factors that distort message clarity.
a.
Noise

b.
Information overload

c.
Encoding

d.
Reputation management

e.
Decoding

2.5 points

QUESTION 12

Which of the following consists of all messages or exchanges of information that are spoken?
a.
Oral communication

b.
Written communication

c.
Nonverbal communication

d.
Vertical communication

e.
Horizontal communication

2.5 points

QUESTION 13

Which of the following is the most prevalent type of communication?
a.
Oral communication

b.
Written communication

c.
Nonverbal communication

d.
Vertical communication

e.
Horizontal communication

2.5 points

QUESTION 14

Which of the following includes e-mail, texts, letters, reports, manuals, and annotations on sticky notes?
a.
Oral communication

b.
Written communication

c.
Nonverbal communication

d.
Vertical communication

e.
Horizontal communication

2.5 points

QUESTION 15

Which of these is known for its efficiency and immediacy?
a.
Oral communication

b.
Written communication

c.
Nonverbal communication

d.
Vertical communication

e.
Horizontal communication

2.5 points

QUESTION 16

Body language and facial expression are examples of which of these?
a.
Oral communication

b.
Written communication

c.
Nonverbal communication

d.
Vertical communication

e.
Horizontal communication

2.5 points

QUESTION 17

In an organization, office size and its placement communicates certain messages about the individual. This is an example of which of the following?
a.
Oral communication

b.
Written communication

c.
Nonverbal communication

d.
Vertical communication

e.
Horizontal communication

2.5 points

QUESTION 18

Which of these can arguably lead to a more participative structure and lead to improved communication in the organization?
a.
Command-and-control structure

b.
Centralization

c.
Structural interventions

d.
Decentralization

e.
Vertically tall structures

2.5 points

QUESTION 19

In which interpersonal role do managers establish and maintain contacts outside the vertical chain of command?
a.
Liaison

b.
Figurehead

c.
Leader

d.
Spokesperson

e.
Disseminator

2.5 points

QUESTION 20

Among the major channels of management communications, _____ is the predominant method of communicating
a.
listening

b.
reading

c.
writing

d.
nonverbal

e.
talking

2.5 points

QUESTION 21

Managers, across industries, spend about _____% of their time in verbal interaction.
a.
25

b.
33

c.
50

d.
95

e.
75

2.5 points

QUESTION 22

Managers create ______ through communication.
a.
meaning

b.
profits

c.
jobs

d.
organizational structure

e.
products and services

2.5 points

QUESTION 23

Interpersonal communication influences the opinions, attitude, motivation, and behaviors of others.
True

False

2.5 points

QUESTION 24

Plans have which of the following basic components?
a.
future and past

b.
current position in the market versus future position

c.
purpose and value components

d.
outcome and action statements

e.
profits and losses

2.5 points

QUESTION 25

Where the organization is headed or is going reflects what stage of the planning process?
a.
goal setting

b.
premising

c.
awareness

d.
selection of alternatives

e.
determine course of action

2.5 points

QUESTION 26

The plan that integrates, guides, and serves as a bases for controlling organizational activities for the immediate and long-range future, plus establishes boundaries for managerial decision making is called:
a.
the administrative plan

b.
hierarchical plan

c.
organizational scope plan

d.
strategic plan

e.
Single use plans

2.5 points

QUESTION 27

When an organization states it wants to increase output by 10%, they have stated a(n):
a.
legitimate goal

b.
operational goal

c.
official goal

d.
strategic goal

e.
residual goal

2.5 points

QUESTION 28

Goals are formulated as a result of:
a.
poor performance and strategic initiatives

b.
balancing stakeholder demands and internal political processes

c.
CEO preferences and market demands

d.
owner input and internal preferences

e.
None of these.

2.5 points

QUESTION 29

Organizations that operate in relatively stable external environments can control their organizations by using:
a.
culture

b.
market outcomes

c.
social expectations

d.
routine procedures

e.
nonprogrammed decisions

2.5 points

QUESTION 30

With a complex and dynamic environment, the need for control will be:
a.
moderate

b.
low

c.
high

d.
satisfied with bureaucratic methods

e.
nonexistent

2.5 points

QUESTION 31

The traditional control model is best reflected by which of the following processes?
a.
monitor activity/results→establish standards→comparison of results to standards→evaluation

b.
evaluation→monitor activity/results→establish standards→comparison of results to standards

c.
evaluation→establish standards→monitor activity/results→comparison of results to standards

d.
establish standards→monitor activity/results→comparison of results to standards→evaluation

e.
comparison of results to standards→ monitor activity/results→ evaluation→ establish standards

2.5 points

QUESTION 32

The first stage in the planning process is developing an awareness of the present state.
True

False

2.5 points

QUESTION 33

The process by which managers establish goals and specify how these goals are to be attained is:
a.
management by objectives

b.
planning

c.
strategic management

d.
part of budgeting

e.
organizing

2.5 points

QUESTION 34

Research has shown that too much control can’t be given to employees.
True

False

2.5 points

QUESTION 35

The first step in a traditional control model is to establish standards.
True

False

2.5 points

QUESTION 36

The most commonly expressed goal, “I’m going to do my best” is a very effective goal statement and results in good performance.
True

False

2.5 points

QUESTION 37

Goals must fit an organization into its external environment while satisfying the needs of external constituent groups.
True

False

2.5 points

QUESTION 38

The goal of a hospital to increase the number of patients by 5% is an official goal.
True

False

2.5 points

QUESTION 39

“What if” planning or scenario planning is also called contingency planning.
True

False

2.5 points

QUESTION 40

MBO can be seen as a process through which an organization’s goals, plans, and control systems are defined through collaboration between managers and subordinates.
True

False

Answer 1

Here are the answers to the questions you provided:

QUESTION 1
True

QUESTION 2
False

QUESTION 3
False

QUESTION 4
True

QUESTION 5
True

QUESTION 6
True

QUESTION 7
a. Communicator

QUESTION 8
b. Receiver

QUESTION 9
c. Encoding

QUESTION 10
e. Decoding

QUESTION 11
a. Noise

QUESTION 12
a. Oral communication

QUESTION 13
a. Oral communication

QUESTION 14
b. Written communication

QUESTION 15
a. Oral communication

QUESTION 16
c. Nonverbal communication

QUESTION 17
c. Nonverbal communication

QUESTION 18
d. Decentralization

QUESTION 19
a. Liaison

QUESTION 20
e. talking

QUESTION 21
d. 95

QUESTION 22
a. meaning

QUESTION 23
True

QUESTION 24
d. outcome and action statements

QUESTION 25
a. goal setting

QUESTION 26
d. strategic plan

QUESTION 27
b. operational goal

QUESTION 28
b. balancing stakeholder demands and internal political processes

QUESTION 29
d. routine procedures

QUESTION 30
c. high

QUESTION 31
d. establish standards→monitor activity/results→comparison of results to standards→evaluation

QUESTION 32
True

QUESTION 33
b. planning

QUESTION 34
False

QUESTION 35
False

QUESTION 36
False

QUESTION 37
True

QUESTION 38
True

QUESTION 39
True

QUESTION 40
True

Feel free to ask if you need further clarification or have additional questions!