Hanley Inc. includes a one-year guarantee on each one of its blenders that states that any defects that occur within the first year will result in a replacement of the product. Josh calls the company to say that his blender has broken two months into owning the product, but Hanley Inc. refuses to replace the blender.

Question

Hanley Inc. includes a one-year guarantee on each one of its blenders that states that any defects that occur within the first year will result in a replacement of the product. Josh calls the company to say that his blender has broken two months into owning the product, but Hanley Inc. refuses  to replace the blender.

Which of the following is the best next step for Josh? 
A.
file a civil lawsuit against Hanley Inc. for not honoring their warranty
B.
file a criminal lawsuit against Hanley Inc. for not honoring their warranty
C.
file a civil lawsuit against Hanley inc. for breach of contract
D.
file a criminal lawsuit against Haley Inc. for breach of contract

GPT-4o mini · Answer

The best next step for Josh would be: **C. file a civil lawsuit against Hanley Inc. for breach of contract.** This option is appropriate because warranties are contractual obligations, and if Hanley Inc. is not honoring their warranty by refusing to replace the broken blender, it constitutes a breach of contract. Filing a civil lawsuit would be the correct legal recourse in this situation. Filing a criminal lawsuit would not be applicable here, as breach of warranty is a civil matter, not a criminal one.