To find where Hyung-eun first made an error, let's analyze each step of her work.
- Given Equation: \( x^2 - 4x - 12 = 0 \)
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Step 1: She rewrites the equation as \( x^2 + (-6x) + 2x - 12 = 0 \).
- Here, she incorrectly split \(-4x\) into \(-6x\) and \(2x\). The correct splits should have added up to -4. Thus, this step is incorrect.
Therefore, Hyung-eun first makes an error in Step 1.
The answer is A. Step 1.