Quiz

Question 1 (1 point)

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What is personal selling?

Question 1 options:

Any form of direct contact between a salesperson and a customer

Telemarketing

A business-to-business selling method

The pre-approach to selling

Question 2 (1 point)

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What are customer benefits?

Question 2 options:

The advantages of a product or service for a specific customer

A product features

An emotional motive

None of the above

Question 3 (1 point)

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What is the service approach?

Question 3 options:

The same thing as the greeting approach

Making a comment about the product a customer is interested in

An observation method

Asking the customer if she or he needs any help

Question 4 (1 point)

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When should a salesperson determine a customer’s needs?

Question 4 options:

As soon as possible

Only when the customer hesitates

Only when the customer shows interest in a product

Only if the customer talks to the salesperson

Question 5 (1 point)

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Why is determining customer needs important?

Question 5 options:

It is part of the selling process

It allows the salesperson to find out more about the customer

It helps the salesperson to recommend the right product or service

All of the above

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