Question

Quiz
Question 1 (1 point)

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What is personal selling?

Question 1 options:

Any form of direct contact between a salesperson and a customer


Telemarketing


A business-to-business selling method


The pre-approach to selling

Question 2 (1 point)

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What are customer benefits?

Question 2 options:

The advantages of a product or service for a specific customer


A product features


An emotional motive


None of the above

Question 3 (1 point)

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What is the service approach?

Question 3 options:

The same thing as the greeting approach


Making a comment about the product a customer is interested in


An observation method


Asking the customer if she or he needs any help

Question 4 (1 point)

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When should a salesperson determine a customer’s needs?

Question 4 options:

As soon as possible


Only when the customer hesitates


Only when the customer shows interest in a product


Only if the customer talks to the salesperson

Question 5 (1 point)

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Why is determining customer needs important?

Question 5 options:

It is part of the selling process


It allows the salesperson to find out more about the customer


It helps the salesperson to recommend the right product or service


All of the above


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Answer 1

Here are the answers for your quiz based on the questions provided:

**Question 1:** What is personal selling?
**Answer:** Any form of direct contact between a salesperson and a customer

**Question 2:** What are customer benefits?
**Answer:** The advantages of a product or service for a specific customer

**Question 3:** What is the service approach?
**Answer:** Asking the customer if she or he needs any help

**Question 4:** When should a salesperson determine a customer’s needs?
**Answer:** As soon as possible

**Question 5:** Why is determining customer needs important?
**Answer:** All of the above

Good luck with your quiz!