Katia is a manager at a banking call center. Since employees have access to confidential customer information, including their bank accounts, Katia’s company uses additional screening measures during the hiring process. What measure might Katia use to determine a potential employee’s trustworthiness regarding access to sensitive information?

Question

Katia is a manager at a banking call center. Since employees have access to confidential customer information, including their bank accounts, Katia’s company uses additional screening measures during the hiring process. What measure might Katia use to determine a potential employee’s trustworthiness regarding access to sensitive information?

a. Proof of citizenship
b. Status of sponsorship
c. Criminal background check
d. Documentation proving identity

Answer 1

The most appropriate measure that Katia might use to determine a potential employee's trustworthiness regarding access to sensitive information is:

c. Criminal background check

A criminal background check can help identify any past offenses that may indicate a risk in handling confidential customer information, making it a crucial step in assessing trustworthiness for positions that require access to sensitive data.