Imagine that you are speaking with a patient, explaining several different options for their life saving treatment moving forward. The feedback that you get from the patient is very important because, ultimately, they will be deciding how to move forward with their treatment. The patient’s body language is not lining up with their verbal communication; in fact, they are complete opposites. How would you handle this situation to make sure that effective communication takes place? Why? Explain.

In this situation, I would gently acknowledge the discrepancy between the patient’s verbal communication and body language by asking open-ended questions to invite them to share their true feelings and concerns about the treatment options. I’d create a safe space for the patient to express any underlying emotions or fears, reinforcing that their preferences and comfort are paramount in the decision-making process. By actively listening and demonstrating empathy, I can foster a more effective dialogue that ensures the patient feels heard and supported in their choice.