Tristan is a receptionist at a car dealership. Right when his lunch break is about to begin, a distressed customer storms in and begins to yell. Though her anger makes much of what she is saying incomprehensible, Tristan gathers that the customer feels cheated by one of the salespeople because the car she bought just two days ago has broken down. What should Tristan do to BEST handle the situation?

Possible Answers:
He should write down the details and type up an official complaint against the salesperson responsible for the customer’s distress. He should write down the details and type up an official complaint against the salesperson responsible for the customer’s distress. He should listen carefully and try to help the customer regain her composure. He should listen carefully and try to help the customer regain her composure. He should try to change the customer’s attitude and show her a different perspective. He should try to change the customer’s attitude and show her a different perspective. He should immediately take the customer to the salesperson that made the sale.