The most likely explanation for a child exhibiting a heritable trait that neither parent exhibits is: The trait is recessive, and the child inherited a recessive allele from each parent.
In this scenario, both parents can be carriers of a recessive allele (i.e., they each have one dominant and one recessive allele) without expressing the recessive trait themselves. Therefore, it is possible for the child to inherit the recessive allele from both parents and express the trait.