Jack took up the job of a front desk staff at a reputed hotel. He will be interacting with various customers and employees from different parts of the world. Which two strategies can Jack's manager suggest to help him adapt to a diverse workplace?
The manager is quite impressed with Jack. He wants to encourage Jack to actively listen and explore all solutions. He also wants to train Jack to avoid using I-statements and encourage him to participate in programs that teach him more about his own ethnic group. In addition, the manager wants to help Jack to understand the customs of other cultures.
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The two strategies the manager can suggest to help Jack adapt to a diverse workplace are:
Actively listen and explore all solutions - This will help Jack understand various perspectives and improve communication with diverse customers and employees.
Understand the customs of other cultures - This knowledge will enable Jack to interact more effectively and respectfully with individuals from different backgrounds.
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