To determine where Hyung-eun made an error in her work, let's analyze each step critically.
Original equation: \( x^2 - 4x - 12 = 0 \)
Step 1: Hyung-eun rewrote the middle term, \(-4x\), as \((-6x) + (2x)\): \[ x^2 + (-6x) + 2x - 12 = 0 \] This step is correct because \(-6 + 2 = -4\).
Step 2: She groups the first two terms and the last two terms: \[ (x^2 + (-6x)) + (2x - 12) = 0 \] This step is also correct.
Step 3: Here, she factors out the common terms from each group: \[ x(x + (-6)) + 2(x - 6) = 0 \] This is where the first error occurs. The correct factorization should be: \[ (x(x - 6) + 2(x - 6) = 0 \quad \text{(not } 2(x - 6)\text{)} \]
So, the expression she should have had after factoring would be: \[ (x - 6)(x + 2) = 0 \]
Step 4: Hyung-eun writes: \((x + 6)(x - 2) = 0\) This is incorrect based on her earlier work because the factorization was not done correctly in Step 3.
Therefore, Hyung-eun first makes an error in Step 3.
Correct answer: Step 3.