In the Customer from Another Culture scenario, which is an effective strategy for handling your difficulty in understanding them?

Question

​​​​​​Speaking extremely slow so that they will speak extremely slow
Repeating what you heard and paraphrasing to make sure you understand
Speaking louder
Imitating the customer’s accent

Answer 1

In the "Customer from Another Culture" scenario, the most effective strategy for handling difficulties in understanding them is repeating what you heard and paraphrasing to make sure you understand. This approach ensures clear communication, confirms your understanding, and demonstrates that you are making an effort to grasp their message. It fosters a more positive interaction and reduces the likelihood of misunderstandings.