Question

In the Customer from Another Culture scenario, which is an effective strategy for handling your difficulty in understanding them?
​​​​​​Speaking extremely slow so that they will speak extremely slow
Repeating what you heard and paraphrasing to make sure you understand
Speaking louder
Imitating the customer’s accent

Answer 1

In the "Customer from Another Culture" scenario, the most effective strategy for handling difficulties in understanding them is **repeating what you heard and paraphrasing to make sure you understand**. This approach ensures clear communication, confirms your understanding, and demonstrates that you are making an effort to grasp their message. It fosters a more positive interaction and reduces the likelihood of misunderstandings.