Question
What can you do when a customer wants a solution that you can’t deliver?
Stand your ground and say, “That’s not going to happen.”
Tell them that you can’t do that but you bet your supervisor can
Tell them you’ll get on that right away so that they’ll go away and then go back to what you were doing before the interaction with them
Offer a range of alternative solutions that you can deliver
Stand your ground and say, “That’s not going to happen.”
Tell them that you can’t do that but you bet your supervisor can
Tell them you’ll get on that right away so that they’ll go away and then go back to what you were doing before the interaction with them
Offer a range of alternative solutions that you can deliver
Answers
GPT-4o mini
When a customer wants a solution that you can’t deliver, the best approach is to **offer a range of alternative solutions that you can deliver**. This way, you acknowledge their needs and show that you are willing to help find a suitable solution within your capabilities. This not only demonstrates your willingness to assist but also helps maintain a positive customer relationship. It's important to communicate clearly and empathetically to ensure the customer feels heard and valued.