Which of the following is NOT a good strategy for handling a customer who cannot be satisfied?

Question

​​​​​​Immediately getting a supervisor
Reframing the problem
Asking what solution the customer is looking for
Providing a range of potential solutions

Answer 1

The option that is NOT a good strategy for handling a customer who cannot be satisfied is:

Immediately getting a supervisor

While involving a supervisor might be appropriate in certain situations, it should not be the first course of action. Instead, efforts should be made to understand the customer's concerns, reframe the problem, ask for their desired solution, and provide potential solutions. Engaging with the customer directly before escalating is generally a better approach.