Question
What are the components of a verbal solution?
Ice breakers, empathy, and active listening
A solution or solutions to the problem, setting expectations, and getting the customer’s agreement to this course of action
Positive alternatives to negative words and emotions
None of the above
Ice breakers, empathy, and active listening
A solution or solutions to the problem, setting expectations, and getting the customer’s agreement to this course of action
Positive alternatives to negative words and emotions
None of the above
Answers
GPT-4o mini
The components of a verbal solution typically include:
- **A solution or solutions to the problem**: Addressing the issue at hand directly with potential resolutions.
- **Setting expectations**: Clearly outlining what the customer can expect regarding the timeline, outcome, or any next steps involved.
- **Getting the customer’s agreement to this course of action**: Ensuring that the customer understands and agrees with the proposed solutions before proceeding.
Therefore, the correct answer from your options would be:
**A solution or solutions to the problem, setting expectations, and getting the customer’s agreement to this course of action.**
- **A solution or solutions to the problem**: Addressing the issue at hand directly with potential resolutions.
- **Setting expectations**: Clearly outlining what the customer can expect regarding the timeline, outcome, or any next steps involved.
- **Getting the customer’s agreement to this course of action**: Ensuring that the customer understands and agrees with the proposed solutions before proceeding.
Therefore, the correct answer from your options would be:
**A solution or solutions to the problem, setting expectations, and getting the customer’s agreement to this course of action.**