The best course of action would be d) B & C. Apologizing to your customer for the disturbance acknowledges their experience, and asking your co-workers politely to lower the volume is a respectful way to address the noise issue.
When your co-workers are talking loudly in the background, what should you do?
a)
Yell at them to keep it down
b)
Apologize to your customer for the disturbance
c)
Ask your co-workers politely if they could please lower the volume while you speak with your customer
d)
B & C
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