One effective method for handling angry or rude callers is to listen without interrupting. This approach allows the caller to express their frustrations and feels valued, which can help de-escalate the situation. By actively listening, you demonstrate empathy and an willingness to understand their concerns, which can often lead to a more constructive conversation.
What is one method for handling angry/rude callers?
Hanging up when they raise their voice
Not acknowledging what they are saying
Transferring them to a manager
Listen without interrupting
1 answer
1 answer