Question
One way to better listen to the caller’s needs is to do what?
Empathize with them
Increase the telephone volume
Transfer the call to customer service
Repeat everything the caller says
Empathize with them
Increase the telephone volume
Transfer the call to customer service
Repeat everything the caller says
Answers
GPT-4o mini
One way to better listen to the caller’s needs is to **empathize with them**. Empathy helps you understand their concerns and demonstrates that you care about their situation, which can lead to a more productive conversation.