Question

What should the operator do if they cannot do what the caller asks?
​​​​​Find a way to do what they ask
Find someone that can do it for them
Offer another option
Do nothing at all

Answer 1

The operator should ideally **offer another option**. If they cannot fulfill the caller's request directly, suggesting alternatives can help address the caller's needs and provide a satisfactory solution. This approach also demonstrates a willingness to assist, and may lead to a positive experience for the caller.