Question

Proper phone etiquette involves all of these except _________​​​​​.
Answering promptly, on the third ring at the latest
Ending your previous conversation before answering the phone
Checking your cell phone text messages while on the line with a customer
Giving the caller time to explain why they are calling

Answer 1

Proper phone etiquette involves all of these except **checking your cell phone text messages while on the line with a customer**. This behavior is considered disrespectful and distracting, as it undermines the attention and professionalism expected in a phone conversation.