Let's analyze Hyung-eun's work step by step:
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Step 1: She rewrites the original equation \( x^2 - 4x - 12 = 0 \) as \( x^2 + (-6x) + 2x - 12 = 0 \). This is correct since \(-6 + 2 = -4\).
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Step 2: She groups the terms: \( (x^2 + (-6x)) + (2x - 12) = 0 \). This grouping is also correct.
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Step 3: She factors the grouped terms: \( x(x + (-6)) + 2(x - 6) = 0 \) simplifies to \( x(x - 6) + 2(x - 6) = 0 \). However, this step is incorrect because the second part of the terms should be \( 2(x + 6) \) not \( 2(x - 6) \). The correct expression after grouping should lead to \( x(x - 6) + 2(x + 6) = 0 \).
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Step 4: She writes \( (x + 6)(x - 2) = 0 \). This is incorrect based on the previous error, which means her factorization was based on faulty reasoning.
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Step 5: She sets each factor to zero and solves. Since there was an error earlier, the solutions will also be incorrect.
So, Hyung-eun makes her first error in Step 3 when she incorrectly factors the second term.
Thus, the answer is Step 3.