Question

The fact is that a little bit of _________ work can make a huge difference to the way your business retains customers, and attracts follow-up business from friends of the original customer.
Follow-up
Nerve
Flattery
Bribery

Answer 1

The fact is that a little bit of **flattery** work can make a huge difference to the way your business retains customers, and attracts follow-up business from friends of the original customer.