"How AI Can Help Businesses Provide Customer Service"

Question

Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs.

One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.

AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.

It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services.

1 of 2
A)
Use the text to answer the question.

Which ideas about AI are developed by the author in “How AI Can Help Businesses Provide Customer Service”? Select the two correct answers.

(1 point)
Responses

AI has taken over human operations in many industries.
AI has taken over human operations in many industries.

Employees value AI’s ability to deal with straightforward tasks.
Employees value AI’s ability to deal with straightforward tasks.

Customers still prefer interacting with humans rather than AI.
Customers still prefer interacting with humans rather than AI.

AI is improving the ability to meet consumer needs.
AI is improving the ability to meet consumer needs.

Companies are rushing to AI for its potential to reduce costs.
Companies are rushing to AI for its potential to reduce costs.
Question 2

"How AI Can Help Businesses Provide Customer Service"
Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs.

One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.

AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.

It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services.

1 of 2
A)
Use the text to answer the question.

Which detail from the text supports the idea that customers dislike AI in customer service?

(1 point)
Responses

 AI does not meet customers’ emotional needs.
 AI does not meet customers’ emotional needs.

AI communicates poorly with human customer service agents.
AI communicates poorly with human customer service agents.

 AI tracks customer data to make recommendations.
 AI tracks customer data to make recommendations.

AI responds rapidly to customer inputs.
AI responds rapidly to customer inputs.
Question 3

"How AI Can Help Businesses Provide Customer Service"
Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs.

One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.

AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.

It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services.

1 of 2
A)
Use the text to answer the question.

Which sentence in paragraph 1 of “How AI Can Help Businesses Provide Customer Service” directly states a central idea?

(1 point)
Responses

Sentence 1
Sentence 1

Sentence 3
Sentence 3

Sentence 4
Sentence 4

Sentence 2
Sentence 2
Question 4

"How AI Can Help Businesses Provide Customer Service"
Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs.

One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.

AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.

It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services.

1 of 2
A)
Use the text to answer the question.

How does the author structure the last three paragraphs to shape the idea that combining AI with human workers results in better customer service?

(1 point)
Responses

The author identifies the main problems with AI and then explains a solution.
The author identifies the main problems with AI and then explains a solution.

The author narrates a personal story to illustrate the problems with AI.
The author narrates a personal story to illustrate the problems with AI.

The author uses details to explain how AI works.
The author uses details to explain how AI works.

The author uses sequence to outline steps to use AI effectively.
The author uses sequence to outline steps to use AI effectively.
Question 5

"How AI Can Help Businesses Provide Customer Service"
Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs.

One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.

AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.

It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services.

1 of 2
A)
Use the text to answer the question.

How do paragraphs 3–5 contribute to the central ideas in the text?

(1 point)
Responses

They connect two unrelated ideas.
They connect two unrelated ideas.

They transition between two ideas.
They transition between two ideas.

They dispute an opposing view.
They dispute an opposing view.

They introduce a new topic.
They introduce a new topic.

Answer 1

Here are the suggested answers to the questions based on the provided text:

Question 1:
Which ideas about AI are developed by the author in "How AI Can Help Businesses Provide Customer Service"? Select the two correct answers.
Responses:

• Customers still prefer interacting with humans rather than AI.
• AI is improving the ability to meet consumer needs.

Question 2:
Which detail from the text supports the idea that customers dislike AI in customer service?
Response:

• AI does not meet customers’ emotional needs.

Question 3:
Which sentence in paragraph 1 of "How AI Can Help Businesses Provide Customer Service" directly states a central idea?
Response:

• Sentence 3 (this sentence likely states the importance of AI in improving customer service based on the context).

Question 4:
How does the author structure the last three paragraphs to shape the idea that combining AI with human workers results in better customer service?
Response:

• The author identifies the main problems with AI and then explains a solution.

Question 5:
How do paragraphs 3–5 contribute to the central ideas in the text?
Response:

• They transition between two ideas.

Feel free to adjust any response based on specific sentence numbers or interpretations from the provided text!