Question
"How AI Can Help Businesses Provide Customer Service" Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs. One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times. AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy. It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services.How does the author structure the last three paragraphs to shape the idea that combining AI with human workers results in better customer service? (1 point) Responses The author identifies the main problems with AI and then explains a solution. The author identifies the main problems with AI and then explains a solution. The author narrates a personal story to illustrate the problems with AI. The author narrates a personal story to illustrate the problems with AI. The author uses sequence to outline steps to use AI effectively. The author uses sequence to outline steps to use AI effectively. The author uses details to explain how AI works.
Answers
GPT-4o mini
The correct response is: **The author identifies the main problems with AI and then explains a solution.**
In the last three paragraphs, the author likely discusses the dissatisfaction customers have with AI-only customer service and suggests that combining AI tools with human workers can lead to better outcomes in customer service experiences. This structure effectively highlights the issues with relying solely on AI and presents a practical solution to enhance customer satisfaction.
In the last three paragraphs, the author likely discusses the dissatisfaction customers have with AI-only customer service and suggests that combining AI tools with human workers can lead to better outcomes in customer service experiences. This structure effectively highlights the issues with relying solely on AI and presents a practical solution to enhance customer satisfaction.
How do paragraphs 3–5 contribute to the central ideas in the text? (1 point) Responses They connect two unrelated ideas. They connect two unrelated ideas. They transition between two ideas. They transition between two ideas. They dispute an opposing view. They dispute an opposing view. They introduce a new topic. They introduce a new topic.
GPT-4o mini
The correct response is: **They transition between two ideas.**
Paragraphs 3–5 likely serve to move from discussing the benefits and applications of AI in customer service to addressing the limitations and potential dissatisfaction that customers experience. This transition helps to bridge the discussion of how AI can enhance customer service while also acknowledging the need for a more balanced approach that may involve human interaction.
Paragraphs 3–5 likely serve to move from discussing the benefits and applications of AI in customer service to addressing the limitations and potential dissatisfaction that customers experience. This transition helps to bridge the discussion of how AI can enhance customer service while also acknowledging the need for a more balanced approach that may involve human interaction.