The paragraphs 3–5 contribute to the central ideas in the text by disputing an opposing view. They highlight the limitations of AI in providing effective customer service and emphasize the importance of human empathy, illustrating why customers remain dissatisfied with AI solutions despite the benefits.
AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services.One reason for this dissatisfaction is that chatbots struggle to “think” as humans when faced with complicated situations. For instance, there are records of customers who spent hours trying to resolve an issue with a chatbot, only to be connected with a human representative in the end. When issues are complex or unusual, a chatbot’s programming can limit its ability to solve the issue. When chatbots are assigned to such issues, it ends up wasting rather than saving customers’ time.Perhaps the greater problem is that customers sense a lack of empathy when interacting with AI. The data shows that customer satisfaction is highest when interacting with a human who understands their emotions and concerns. While AI is getting better at mimicking human emotions, it not yet able to respond in ways that feel authentically human. A recent survey found that 60% of participants felt frustrated when dealing with AI customer service because it failed to address their emotional needs.Use the text to answer the question.How do paragraphs 3–5 contribute to the central ideas in the text?(1 point)ResponsesThey dispute an opposing view.They dispute an opposing view.They connect two unrelated ideas.They connect two unrelated ideas.They transition between two ideas.They transition between two ideas.They introduce a new topic.
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