Artificial intelligence (AI) is changing the way nearly every industry operates. For businesses, it is especially useful in providing customer service. AI has been on the scene for a while now, and it is common for people to interact with AI for customer assistance. The benefits are hard to discredit: AI tools have bolstered customer service, improving the process for meeting consumer needs.
One major improvement is the use of chatbots to handle customer inquiries. These AI tools reduce wait times by providing instant responses to common questions. For example, online retailors use chatbots to quickly address issues related to order status or returns, which saves customers from long hold times.
AI is also enhancing the customer experience through personalized recommendations. These tools analyze customer data to determine individual preferences. They then suggest products or services that fit these preferences. For instance, streaming services use AI to recommend shows and movies based on what viewers have previously watched. In turn, this makes it it easier for users to find content they enjoy.
It is no wonder companies are turning to AI to streamline the customer experience. Without increasing costs, AI helps businesses provide faster and more effective customer service. Despite these advantages, most customers are still dissatisfied with AI providing these services.
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Question
Use the text to answer the question.
How does the author structure the last three paragraphs to shape the idea that combining AI with human workers results in better customer service?
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Responses
The author uses sequence to outline steps to use AI effectively.
The author uses sequence to outline steps to use AI effectively.
The author uses details to explain how AI works.
The author uses details to explain how AI works.
The author narrates a personal story to illustrate the problems with AI.
The author narrates a personal story to illustrate the problems with AI.
The author identifies the main problems with AI and then explains a solution.
The author identifies the main problems with AI and then explains a solution.
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1 answer
The correct response is:
The author identifies the main problems with AI and then explains a solution.
In the last three paragraphs, the author discusses the improvements AI brings to customer service, such as chatbots and personalized recommendations, but also acknowledges that many customers are still dissatisfied with AI services. This sets up the idea that while AI has benefits, there are problems that may be addressed by combining AI with human workers to enhance customer service further.
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