Question

hen dealing with a "rip-off" customer forgo company policy and give him whatever he wants.
Responses

True
True

False

Answer 1

False. While it might be tempting to please a difficult customer by disregarding company policy, doing so can set a bad precedent, lead to inconsistencies in service, and potentially harm the company's reputation and bottom line. It's important to handle such situations with care, sticking to established guidelines while finding a reasonable solution that satisfies both the customer and the company's standards.