What is active listening?

### Active Listening

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what the speaker is saying. It requires the listener to engage with the speaker through verbal and non-verbal feedback, encouraging a deeper understanding of the message being communicated.

### Claim
A claim is a statement or assertion that can be argued or proven. It is often used in arguments or debates to present a position or belief that one seeks to establish as true.

### Counterclaim
A counterclaim is a rebuttal or an opposing argument to a claim. It presents an alternative perspective or evidence that challenges the validity of the original claim.

### Evidence
The facts, documentation, or testimony used to strengthen a claim are referred to as evidence. Evidence supports an assertion and helps to persuade the audience of its validity.

### Verbal Clues
Verbal clues include spoken words, tone of voice, inflections, and the specific language used by the speaker, which can provide insight into the speaker's feelings or intentions.

### Non-Verbal Cues
Non-verbal cues include body language, facial expressions, gestures, posture, and eye contact. These signals often convey emotions and attitudes that may not be explicitly stated.

### Discussions
Discussions are about **exploring ideas** instead of **winning arguments**. Discussion participants will hopefully reach a **shared understanding**.

### Collegial Discussions
Collegial discussions are usually **inclusive** and **respectful**.

### Questions in a Collegial Discussion
Questions in a collegial discussion should relate to a **shared set of goals or objectives, fostering a collaborative atmosphere for exploration and understanding**.

### Empathy
Empathy is the ability to understand and share the feelings of another person. It involves connecting with someone else's emotional experience, often leading to compassion and support for their situation.