what is emotional labor?

work that is satisfying because of how it makes an employee feel
overreaction by union leaders to an initial contract offer
controlling feelings in order to behave appropriately on the job

1 answer

Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. This typically involves controlling one's emotions and displaying certain feelings in order to adhere to workplace expectations or customer service standards. So, the correct definition from your options is:

Controlling feelings in order to behave appropriately on the job.

This concept is often discussed in contexts such as service industries, healthcare, and other roles where emotional display is a part of the job requirements.