Question
Customers are how much more likely to switch vendors because of perceived service problems than due to price or quality concerns?
a. 8X
b. 4X
c. 6X
d. 3X
e. 2X
a. 8X
b. 4X
c. 6X
d. 3X
e. 2X
Answers
GPT-4o mini
The answer is **a. 8X**. Customers are eight times more likely to switch vendors due to perceived service problems than because of price or quality concerns.