Question 1

Question

The administration of grievance handling usually falls under the HR office depending on the
structure of the organisation, it may fall under Industrial Relations unit. Outline four (4)
responsibilities of the Personnel Officer/ Industrial Relations Practitioner. (4 marks)

Answer 1

1. Investigating employee grievances and complaints to determine the root cause and potential solutions.
2. Mediating discussions and negotiations between employees and management to resolve grievances effectively.
3. Maintaining accurate records of grievances, resolutions, and any disciplinary actions taken as a result of grievances.
4. Providing guidance and training to employees and management on grievance handling procedures and best practices.