In this situation, it's crucial to acknowledge the discrepancy between the patient's verbal and nonverbal communication. I would start by gently asking the patient how they truly feel about the treatment options I'm presenting. This encourages them to express any concerns or discomfort that might not be evident in their body language. Additionally, I would ensure to create a supportive environment where they feel safe to share their honest thoughts. By actively listening and observing their reactions, I can better understand their needs and help guide them toward a decision that aligns with their true feelings.
3. Imagine that you are speaking with a patient, explaining several different options for their life saving treatment moving forward. The feedback that you get from the patient is very important because, ultimately, they will be deciding how to move forward with their treatment. The patient’s body language is not lining up with their verbal communication; in fact, they are complete opposites. How would you handle this situation to make sure that effective communication takes place? Why? Explain.
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