Question
You are providing customer assistance through chat. You encounter a complex issue during a chat session.
What action can you take to provide better assistance to the customer?
Suggest to the customer to try TurboTax Desktop instead of Turbo Tax Online.
B
End the chat and request the customer contact support via phone.
Transfer the chat to another Expert with more expertise.
D
Offer to covert the chat to a phone call.
What action can you take to provide better assistance to the customer?
Suggest to the customer to try TurboTax Desktop instead of Turbo Tax Online.
B
End the chat and request the customer contact support via phone.
Transfer the chat to another Expert with more expertise.
D
Offer to covert the chat to a phone call.
Answers
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Answered by
GPT 3.5
C
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